From 61b5be69c6c515cdf6c58c52e59c0944618b1f70 Mon Sep 17 00:00:00 2001 From: boxswapper Date: Tue, 30 Sep 2025 11:26:13 -0600 Subject: [PATCH] Update notes.md updated with microsoft --- notes.md | 21 ++++++++++++++++++++- 1 file changed, 20 insertions(+), 1 deletion(-) diff --git a/notes.md b/notes.md index 78758e7..8ed1376 100644 --- a/notes.md +++ b/notes.md @@ -32,4 +32,23 @@ Review Log Files: Look at the logs located in the %ProgramData%\Microsoft\Intune Contact Microsoft Support: If you're still having issues, consider reaching out to Microsoft Support for further assistance. They can provide guidance specific to your environment and help you troubleshoot any problems you may be experiencing. -If you can provide more details about the errors you're encountering, I'll do my best to assist you further. \ No newline at end of file +If you can provide more details about the errors you're encountering, I'll do my best to assist you further. + +### Microsoft Q & A answer +[microsoft Q & A page](https://learn.microsoft.com/en-us/answers/questions/5545379/device-management-could-not-be-enabled) + +To resolve this error, please try the following steps in order: + +First, confirm whether your organization actually requires device management. If it does not use Intune, you should not select the option to “Allow my organization to manage this device” when adding your account. Simply skip this option and complete the sign-in. + +If your organization does use Intune, go to +Settings > Accounts > Access work or school > Enroll only in device management and try again. + +You should also confirm with your IT admin that you have a valid Intune or Microsoft 365 license assigned. In addition, if your IT team has configured Windows Information Protection (WIP), they may need to set the WIP user scope in Intune to “None,” as this change has resolved the issue in many cases. + +Finally, you can clear any cached credentials on your device. To do this, open Credential Manager in the Windows Control Panel, remove any Office 365-related entries from Windows Credentials, restart your computer, and then try adding the account again. Please follow these steps below: +- Press Windows + S, type Credential Manager, and open it. +- Go to Windows Credentials +- Look for any entries related to your old work or Microsoft 365 account (e.g., MicrosoftOffice16_Data:) +- Click Remove on those entries +If the problem continues after trying these \ No newline at end of file